Well, we are! (and, yes, sometimes it is easier to confuse us than others!).
But this is really weird. We have business accounts with several carriers, including Royal Mail. We had a very interesting missive, clear as mud, explaining that Royal Mail planned to increase the allowed size and weight under the small parcel category from 20 October until 18 January. The letter went onto explain the new sizes/weights. At first glance it looked like a price change for a 'small parcel' for the third time this calendar year.
It finished by saying that they were not doing this as part of a Christmas campaign, but as a three-month price cut to boost their parcel business, which is apparently under pressure.
The changes in parcel category are open to everyone, but as a business who buys in packaging, how is it helpful to have to change that packaging for three months just to comply to the whim of a failing monopoly? Whilst the new prices trim 30p off our standard parcel size, it doesn't allow for the drive, the park and inevitable queue, linked to the possibility of bad weather ruining our hairstyles (only joking!).
So what are your thoughts? Do you think the Royal Mail has completely lost sight of what its customers really want?