GDPR: By continuing to use this site and access the information on this website, you signal acceptance of the terms and disclaimer set out on our website. To comply with the General Data Protection Regulations (GDPR) 25 May 2018 you have the right to have your details be removed upon request.
By using the Services, you acknowledge that Griffin Designs will use your information in the countries in which we operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe.
2. Information Collected or Received
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
Service Usage : In order to use the Services, you need to provide us with a valid email address. You need to provide this information to enable us to provide you with the Services. Depending on which services you choose to use, additional information, such as billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. We need a physical postal address if you are buying something on the Site for delivery.
Automated Information : Griffin Designs automatically receives and records information from your browser or your mobile device when you visit the Site through Google Analytics, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for visitors, and to provide advertising, including across your devices, and a more personalised experience for members and visitors. We use data analytics to ensure site functionality and improve the Services. We do not link the information we store within the analytics software to any personally identifiable information that you submit.
We may also automatically collect device-specific information when you access or use our Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers.
3. Choice & Control
We do not allow accounts to be set up on our website, and you will need to re-enter your details should you order from us again. We do not currently send out email marketing newsletters anyway, however we do send order-critical emails such as order confirmation, to confirm despatch of your order, and if we require any other information from you directly relating to your order such as personalised product information. If we ever do start to consider email marketing, there will always be the option to opt in or out of future emails on the email itself. If you choose to opt out there would be another email to confirm this choice.
4. Messages from Griffin Designs
On occasion, Griffin Designs may need to contact you. Primarily, these messages are delivered by email, and we require a valid email address to receive messages confirming your order. Griffin Designs may also contact you by telephone for transaction-related purposes if you request that we call you.
Some messages from Griffin Designs are service-related and necessary for users. You agree that Griffin Designs can send you non-marketing emails, such as those related to transactions, security, or product changes. Examples of service-related messages include notification of an order, despatch or product information required.
5. Information Uses, Sharing & Disclosure
When you access or use our Services, we collect, use, and otherwise process your personal information as described in this policy. We rely on several legal bases to use your information in these ways. These legal bases include where:
- you have consented to the processing, which you can revoke at any time;
· necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
· necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
- necessary in the public interest; and
· occasionally necessary to protect your vital interests, or those of others;
· Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and improving our Services : We may use your information to improve and customise our Services and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.
Keeping our Services safe and secure : We may also use your information for safety and security purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services. We respect your privacy. Griffin Designs will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with Griffin Designs.
If Griffin Designs receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, Griffin Designs may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name.
Service Providers : Griffin Designs also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Griffin Designs not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
We can speak only for ourselves; this policy does not apply to the practices of third parties that Griffin Designs does not own or control or individuals that Griffin Designs does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information that you provide to them. Griffin Designs does not control the privacy policies of third parties, including other members who sell using the Services or API users. Griffin Designs is not responsible for the privacy or security practices of these sellers, API users, or other websites on the Internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.
Necessary for the performance of the contract between Griffin Designs and its customers
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at legal@GriffinDesigns.co.uk.
Griffin Designs encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL). Griffin Designs follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security. Griffin Designs offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.
Griffin Designs will retain your information only for as long as is necessary for the purposes set out in this policy, as described in this policy, or as needed to provide the Services to you. Griffin Designs will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
8. Your Rights
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so by contacting us. Upon request, Griffin Designs will provide you with information about whether we hold any of your personal information. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. Please ensure you've read the options you have under the "Choice & Control" section above. If you need further assistance, you can contact Griffin Designs through one of the channels listed under “Contact”. We will respond to your request within a reasonable timeframe.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.
9. Withdrawing Consent
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. We do not currently send out email marketing messages, but may do so in the future. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings and then emailing karen@GriffinDesigns.co.uk to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email about the changes. We encourage you to check back regularly and review any updates.
If you have any questions:
Contact Caravan Roof Sticker’s Support team on karen@GriffinDesigns.co.uk
Write to us at: Griffin Designs, 119 Stockbridge Road, Chichester, West Sussex, PO19 8QR